Consistent follow-up
Keep agreed operational updates from falling through the cracks.
Track & Trace
Stay Informed. Stay Connected.
A structured approach to status communication and follow-up for the carrier operations you authorize us to support.
Visibility for Your Operation
- Carrier-authorized shipment updates
- Check-in and milestone coordination
- Exception reporting to your designated team
- Clear communication records
- Support within your approved workflows
Benefits
Defined visibility
Work from the reporting and information boundaries the carrier approves.
Professional coordination
Support communication between the people involved in an authorized workflow.
Service details, process and frequently asked questions
HBI 360 helps carriers bring more consistency to agreed status communication and follow-up. The service complements your team and follows the information-sharing practices established for the engagement.
How It Works
- Confirm the approved information flow
- Identify status and escalation expectations
- Coordinate updates within the agreed scope
- Review the process with your team
What information can HBI 360 access?
Only the information the carrier authorizes for the agreed service scope. Information-sharing practices are established directly with the carrier.
Does this replace our operations team?
No. Track & Trace support is intended to complement the carrier’s existing people and processes.
Can the workflow be tailored?
Yes. The service should reflect your operational priorities, communication preferences, and escalation practices.